QuickBooks is a famous and widely used bookkeeping and accounting software that comprises a wide array of advanced features that helps business owners and accountants to complete business-related activities such as creating or sending invoices, recording financial transactions, etc. Although, if you encounter the QuickBooks error 9997, you may face issues while checking out the latest transactions in your account.
If, as a user, you are also encountering this issue, and looking for some solutions to get the issue resolved, then you are at the right place. In this write-up, we will discuss in depth the possible solutions to resolve the issue.
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A Brief About QuickBooks Error 9997, & Why it Arises?
QuickBooks error 9997 arises when the QuickBooks online fails to connect with the bank server to show the latest bank transactions. One of the common QuickBooks script errors mainly arises due to the cache and cookies in the history section.
QuickBooks error 9997 can be eliminated by manually updating the bank feeds or deleting the browser’s history and cache. But what are the exact steps that you can follow to get the issue resolved? Let’s take a look at that.
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Solutions to Fix QuickBooks Error 9997
Let’s take a detailed look at the steps that you can execute to troubleshoot QuickBooks error 9997 while working on the software;
Solution 1. Update Banking Details in Incognito Mode
If you encounter the error code 9997 in QuickBooks due to browser, cookies, or other internal issues, then updating the banking details in incognito mode can help you resolve the issue.
Below listed are the steps that you can follow to update banking details in your QuickBooks online account;
• First, launch a compatible web browser on your device in Incognito mode.
• Thereon, you have to log in to your QuickBooks online account.
• Moving ahead, click on the “Banking” icon and then click on the “Pencil” icon, which represents the “Edit” option.
• After that, again click on the “Edit Sign-in Info” option, and then provide the banking credentials of your account.
• Once you are done with the above steps, you must re-establish the bank’s connection by clicking on the “Save” and “Update” options.
• At last, end this process by navigating to the “Review” tab.
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Solution 2. Restore the QuickBooks Backup Company File
• Launch the QuickBooks desktop application on your device, then click the QuickBooks “File” option.
• Thereon, you must click on the “Open or Restore Company” tab option and select the restore a backup copy option before clicking on the “Next” option.
• Once you are done with the above steps, you have to use the drop-down menu list to select the location of the QuickBooks company backup file.
• You must choose the file with an extension ending as “.qbb.”
• Moving ahead, you must click the “Open” and “Next” options.
• Choose the “Save-in” option from the drop-down menu list, and then conduct a scanning for your preferred location to recover the company backup file.
• Provide a new name to the company file, and verify that the “Save As Field” automatically saved the repaired file in the .qbw format.
• Once you finish the above steps, click on the “Yes” option, and hit the enter button.
Solution 3. Verify the File Extension
• If the QuickBooks error 9997 arises due to an issue with the file extension name of the QuickBooks company file, then you have to change the file extension and re-save the company file to check if the issue has been terminated or not.
• If the QuickBooks company file is not updated, you have to re-install the QuickBooks software on your device.
• Thereon, save the QuickBooks for Macintosh file on a Mac device and not in the windows operating system, or vice versa.
• Once you are done with the above steps, launch the QuickBooks company file, and try to update the antivirus software installed on your workstation.
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Solution 4. Verify System Security Software Settings
• Firstly, ensure you are using an updated Windows operating system version on your workstation. If not, then you have to update it immediately.
• If you have installed any additional security application on your device, you must uninstall it immediately.
• Ensure that the firewall settings on your PC’s workstation are disabled.
• Close all the background active applications/ processes on your device.
• If you recently installed any new application on your device just before the QuickBooks error code 9997 appeared, you have to uninstall that application.
• Move ahead to the “Programs” option, highlight the program to be uninstalled, and click on the “Uninstall a Program” option.
Conclusion
We hope that this blog has provided you with complete details about how to fix QuickBooks error 9997. In some extreme circumstances, if you are still encountering the error or need any help with any of the QuickBooks errors, you can contact our team via mail at info@rapidresolved.com. Our QuickBooks experts are available 24*7 to answer your query and assist you with the best possible solution.